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Terms and conditions

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academicswriters.com is a learning platform that cooperates with Customers and education Experts with the purpose of improving Customer’s educational levels. Our Website allows Customers to search for Experts, and Experts searching for Customers in order to connect for and deliver and pay for or receive payment for the Services.

Before accessing the Services, please read the following Terms carefully as they form a binding legal agreement between you and the Company. By clicking the “Accept” or similar button or tick box or accessing the Services, you agree that you have read, understood, and agreed to these Terms and that you understand any personal information you provide may be handled as provided in our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

INTERPRETATION OF THE TERMS

  • “Website” refers to academicswriters.com, mobile website, and mobile application.
  • “Customer”“you”“your” or “yours” refer to anyone submitting, bidding, or executing an Order, as well as uploading any information and transferring payments on the Website.
  • “Content” means all information, text, materials, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.
  • “Expert” is a person engaged by the Company on a freelance basis to provide Services to the Customers.
  • “Messaging System” is the software that ensures uninterrupted communication between the Customer and the Expert or the Support Team.
  • “Order” refers to the factual request for a Service sent to our Company by the Customer. It includes particular requirements and specifications regarding the sources to be used in the Product.
  • An “Order” is an electronic request for a paid Product from the Customer. The Order specifies the scope of work and other requirements regarding the Product.
  • “Order” refers to the written Order submitted in electronic form online on the Website by the Customer. The Order includes the work in its entirety, along with the Customer’s requirements.
  • “Personal Balance” refers to the total amount of funds available in your account that have not been used towards an Order after a successful transaction. Funds are added to the Personal Balance voluntarily to compensate for the Order(s) price at the Customer’s discretion.
  • “Order Balance” refers to the total amount of funds allocated to a specific Order after an Expert has been assigned to the Order.
  • “Escrow” refers to the financial agreement in which We control monetary transactions between the Customer and the Expert as a third party. According to this agreement, We only release the funds once the contract terms are met.
  • “Service” (Services) is provided by the Experts within a defined time frame and according to the Customer’s requirements in respect of educational matters. The Service encompasses all Order Statuses.
  • “Product” is a result of delivered Service. A Product is designed to facilitate learning and understanding of the Customer in a particular subject field or topic. The Product is not intended for submission to any educational institutions chartered, incorporated, licensed, registered, or supervised by the state, fulfilling the requirements of a degree, diploma, certificate, or course of study at any educational institution.
  • “Product Revision” is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the Order.
  • “Quality Assurance Department” refers to the Company’s structural unit responsible for evaluating and protecting the quality of our Products and Services. The Quality Assurance Department holds responsibility for investigating all disputed claims and remains impartial towards all parties.
  • “Support Team” or “Support” refers to the Company’s structural unit responsible for coordinating and assisting the Order and Services.

VERIFICATION

We do not control and are not responsible for any information provided by any Expert with the aim of such verification. Furthermore, we do not endorse or make any representations or warranties regarding the reliability of the verification or Experts themselves.

We cannot confirm that each Customer is who they claim to be.

Both Customers and Experts agree and understand that they assume all risks when using the Services (on behalf of Customers) or providing the Services (on behalf of Experts).

SERVICE PROVIDING

You will not use the Product in any manner that harasses the Expert or the Company. You will respect the privacy of the Company and the Experts and you will not make any unwelcome, rude or abusive communications or interact with the Experts in any unlawful, disrespectful, offensive, harmful or detrimental manner.

If you ever believe that the Expert has violated the law or is threatening or endangering you in any way, please contact us immediately at info@academicswriters.com.

YOU UNDERSTAND THAT WHEN ORDERING SERVICES YOU WILL BE EXPOSED TO CONTENT FROM THE EXPERTS WHO ARE NOT UNDER OUR DIRECT SUPERVISION OR CONTROL AND THAT WE ARE NOT RESPONSIBLE FOR THE CONTENT OR COMMUNICATIONS PROVIDED BY THEM.

YOU FURTHER UNDERSTAND AND ACKNOWLEDGE THAT YOU MAY BE EXPOSED TO CONTENT THAT IS INACCURATE, OFFENSIVE, INDECENT, OR OBJECTIONABLE, AND YOU AGREE TO WAIVE, AND HEREBY DO WAIVE, ANY LEGAL OR EQUITABLE RIGHTS OR REMEDIES YOU HAVE OR MAY HAVE AGAINST US WITH RESPECT THERETO. YOU AGREE TO INDEMNIFY AND HOLD US, AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND/OR LICENSORS, HARMLESS TO THE FULLEST EXTENT ALLOWED BY LAW REGARDING ALL MATTERS RELATED TO YOUR USE OF THE PRODUCTS.

You are solely responsible for all information that you submit or transmit through the Website (“Information”).

Once you submit your information via our Website it cannot always be withdrawn. You assume all risks associated with your Information, including anyone else’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information that makes you personally identifiable.

You take sole responsibility for ensuring that the information does not contain any material that is illegal, is false, intentionally misleading, defamatory, or violates any third-party right.

YOU ACKNOWLEDGE THAT THE WEBSITE IS INTENDED TO PROVIDE EDUCATIONAL ASSISTANCE TO CUSTOMERS AND EXPRESSLY AGREE TO COMPLY WITH THE COMMUNITY GUIDELINES.

ORDER PLACING AND ORDER PROCESS

The Order is placed by completing the Order form provided on the Website. No Service is provided by other means than by request.

The Order form will specify the scope of the work, Order parameters, and delivery terms. It is your responsibility to provide exact, complete, and final information in each standard Order form section when filling it out. You are obligated to ensure that the information given in the Order is presented in a form that allows the Expert to provide you with a correct Product.

The Company reserves the right to re-evaluate the Order details following the final payment to confirm whether the assignment requirements were met successfully, as indicated by the Customer. Should a mismatch occur, Support reserves the right to modify the Order to ensure that the Customer’s requirements have been adhered to.

Each Order placed by the Customer has a required volume, measured by the number of words. Upon the Service delivery, the Product received has to match the expected word sum. Note that the document may have fewer pages than requested but should have an exact number of words according to the «275 words per double-spaced page or 550 words per single-spaced page» rule. Should there be a page/number-of-words mismatch, the Customer may request to reformat the Product to match the number of words/pages according to the «275 words per double-spaced page or 550 words per single-spaced page» rule. For PowerPoint presentations, 1 slide corresponds to approximately 135 words per slide (text on slide).

Customer and Support may provide changes to the scope of work only if the Expert has not started the work yet. No changes can be made once the Expert has started working on the Order. Should the changes in Order details affect the volume of work, Order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation.

Should the Customer require any specific materials to be utilized in the production process, they must specify the sources and provide them to the Expert. If the references are not provided, the Expert is responsible for locating them. However, additional charges will be incurred and must be paid before the Expert can begin working on the project.

In general, the following deadlines for Orders are in place:

  • For Orders due within 12-24 hours, the Customer must supply the sources within 30 minutes of the Order placement;
  • For Orders due within 24-72 hours, within 1 hour;
  • For Orders with a 72+ hour deadline, sources must be received a day in advance.

If the Customer did not provide materials within the deadline, extra payment and/or time for completing the Order would be required. The Company is not responsible if the Order’s instructions were changed or incorrect in the first place. If the Customer adds extra materials after the work is delivered, all the funds can be released to the Expert if initial instructions are followed.

The Customer is highly encouraged to communicate with the Expert using the Messaging System or contacting the Support team directly when seeking more information. By placing an Order on the Website, the Customer acknowledges that it may take a few hours to get a reply from an Expert.

The Customer can track the progress of the Order by using their Personal Account, where information about each Order and its status is displayed. The Customer can also contact Support to request the Order’s progress status by using all communication means. The Support Team is available 24/7.

The Customer may select a Favorite Expert to work on the Order by indicating their name or ID in the “Invite Expert” field. The Customer acknowledges that there is no 100% guarantee that the specific Expert is available to work on the Order. However, the Customer reserves the right to assign another Expert from the list of the biddings.

While ordering the Services, you must not send to the Experts any content which may be considered illegal, unlawful, harmful, threatening, abusive, violent, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy or publicity rights, hateful or racially, sexually, ethnically or otherwise objectionable.

THIRD-PARTY PAYMENT PROCESSORS

The Website uses various third-party payment processing services (collectively “Payment Processors”) to process payments and other monetary transactions for the rendered Services. You agree to the applicable Payment Processor’s collection and use of your personal information in accordance with the Payment Processor’s privacy policy, and to the Payment Processor’s services agreement.

You represent and warrant that:

  • the account, order, and payment method information you supply to us or our Payment Processor, as applicable, is true, correct, and complete;
  • you are duly authorized to use such payment method for the purchase;
  • you will pay any charges that you incur in connection with the Services, including any applicable taxes;
  • charges incurred by you will be honored by your payment method company;
  • you will not allow anyone else to use your account and will not transfer your password to anyone else;
  • you will report to us any unauthorized or prohibited access or use of your account.

If any of your account, order, or payment method information changes, you agree to promptly update this information so that we or our Payment Processor may complete your transactions and contact you as needed. We are not liable for any unauthorized use of your credit card, debit card, or other payment methods by a third party in connection with your use of the Services.

ORDER DELIVERY

The Company is responsible for delivering the Service and meeting the deadline indicated in the Order.

The Customer’s responsibility is to ensure the availability of delivery channels once the Service has been provided to the Customer. The Company will not be held responsible for an incorrect email address indicated by the Customers in their profile and for spam filters, Internet outages, and general Customer negligence to provide communication channels and other contact means beyond the Company’s control. The Customer is encouraged to contact Support for any kind of assistance with Order Delivery.

The Customer is responsible for downloading the digital Product on time after the Service has been provided. For more information on refunds, read our Refund Policy.

All Orders are delivered through our in-app Service via the Completed Orders tab. Once the Product is delivered, the Customer will receive an in-app notification. An email notification will also be sent to the registered email address with a link to the download page.

Customers are to review each Order carefully before approval. Once the Expert receives the entire agreed-upon sum, it is deemed that the Product is complete. Eight days after the deadline, if no Revision was requested, the funds will be automatically released as part of the Expert protection. For more information on refunds of completed Orders, read our Refund Policy.

SCOPE OF SERVICE

The Company maintains this Website as a service to the customers community that visits the Website subject to these Terms. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Services may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons. We may provide access to third-party services and products from time to time or to our own products or Services. You acknowledge that the Website and any mobile applications are evolving and that the form and nature of the Website or mobile applications, including the Services, may change from time to time without notice to you.